Privacy Policy

DIYDiamondPainting.ca
Effective Date: June 1, 2025
Last Updated: July 30, 2025

DIYDiamondPainting.ca (“we,” “us,” or “our”) is committed to protecting your personal information in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services. By using our website, you consent to the collection, use, and disclosure of your personal information as described below.

1. Scope and Application

This Privacy Policy applies to all users of our website, regardless of their location, and to all personal information we collect and process in the course of providing our products and services. While we are a Canadian-owned business, we recognize that some users may be located outside Canada. In those cases, local privacy laws may also apply.

2. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly

When you place an order, create an account, or contact us, you may provide:

Full name
Email address
Shipping and billing addresses
Telephone number (if provided)
Payment information (processed securely via third-party services such as Stripe or PayPal)
Any other information you voluntarily submit

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Referring pages or websites
Pages visited and time spent
Cookies and similar tracking technologies

3. Use of Your Information

We collect and use personal information for the following purposes:

To process and fulfill your orders
To communicate with you about your purchase
To provide customer support
To send newsletters or promotional messages (with your consent)
To improve our website and services
To comply with legal and regulatory obligations
To prevent fraud and maintain site security

We limit our collection and use of personal information to that which is necessary for the purposes identified above.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose it only as necessary to the following categories of recipients:

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics partners (e.g., Canada Post, USPS)
Email and marketing platforms (e.g., MailerLite, Klaviyo)
Web analytics and advertising partners (e.g., Google Analytics, Meta Pixel)
Government or law enforcement authorities, where required by law or to protect our legal interests

All third parties are contractually obligated to protect your data and use it only for the purposes for which it was shared.

By using our website, submitting personal information, or placing an order, you consent to the collection, use, and disclosure of your information as outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent, please contact us at the email address below.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When information is no longer required, it will be securely destroyed, anonymized, or deleted.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Store shopping cart contents
Improve site functionality and analytics
Deliver relevant advertising

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

8. Marketing Communications

With your express consent (opt-in), we may send you marketing emails about our products or promotions. You can unsubscribe at any time by clicking the link at the bottom of any marketing email or by contacting us directly.

We do not send commercial electronic messages without prior consent, in accordance with Canada’s Anti-Spam Legislation (CASL).

9. Your Rights and Access to Information

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request corrections to any inaccurate or incomplete information
Withdraw consent to the use of your information (subject to legal exceptions)
Make a complaint to the Office of the Privacy Commissioner of Canada

To make a request or complaint, please contact us using the information below.

10. International Users

If you are located outside Canada, please note that your information may be transferred to, stored, and processed in Canada or other jurisdictions with different data protection laws than your home country. By using our services, you consent to such transfer and processing.

We take steps to ensure adequate protection of your data in accordance with applicable privacy principles.

11. Data Security

We implement reasonable physical, organizational, and technological safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These include:

SSL encryption
Secure third-party payment processing
Access controls

Despite our efforts, no security measures are perfect. You use the site at your own risk.

12. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from anyone under this age. If we become aware that a child has submitted personal data, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. When we do, we will revise the “Last Updated” date and post the new version on this page. Continued use of our site after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Privacy Officer
DIYDiamondPainting.ca
Email: privacy@diydiamondpainting.ca